Refund policy

Because every item is personalized and made just for you, we can’t accept returns or exchanges for change of mind, wrong size selected, or typos in the personalization you entered. Please double-check spelling, names and dates before placing your order — we print exactly what you type.

We’ll make it right if:

- Your item arrives damaged or defective
- The personalization doesn’t match what you entered
- You received the wrong item

Email a photo of the issue to hello@giftworthy.co within 14 days of delivery. We’ll remake and reship it free.

Cancellations
You can cancel for a full refund within 12 hours of ordering. After that, production has started and the order can’t be cancelled.

Lost in transit
If tracking shows no movement for 10 business days past the delivery window, contact us and we’ll reship or refund.

Refund timing
Approved refunds go back to your original payment method within 5–10 business days.